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Where to go for care

E-visit, primary care provider, urgent care or ER

In most cases, your primary care provider (PCP) should be your first choice for care. Your provider is familiar with your medical history and a scheduled office visit is the most cost-effective method of care.

If you have a more immediate need, you do have other options. Our explanation below can assist you in making the right choice when it comes to your need for care, ensuring that you receive the right care in the right place at the right cost.

Nurse hotline

If you are experiencing symptoms outside of normal working hours, our Nurse Advice Line hotline has registered nurses who can answer your questions or guide you to the appropriate location for care.

  • Medica employees enrolled with the Dean ASO network, call 1-833-925-0398.
  • Medica employees enrolled with the Prevea360 ASO network, call 1-888-277-3832.

E-visit

WIth an e-visit, you can get care right from the comfort of your own home. Reach a trusted provider when you need them most. Get a diagnosis, a treatment plan, and even a prescription, if needed.

Try an e-visit if you are suffering from any of these:
  • upper respiratory infections
  • urinary tract infections
  • lice
  • yeast Infections
  • pink eye/conjunctivitis
  • acid reflux/GERD

Primary care provider

Contact your PCP for a wide range of preventative and long-term healthcare services. Same-day appointments are usually available for this cost-effective care option. To find a PCP, use our provider directory.

Some examples of primary care:
  • annual checkups
  • preventative care
  • immunizations
  • acute illness

Urgent care

Urgent care is designed to treat medical problems sooner than a scheduled office visit, but higher copays are possible. For more information about urgent care sites, call Member Services at 1-877-274-4693 or call the Nurse Advice Line at 1-833-925-0398. Find the nearest urgent care center.

Use urgent care for:
  • most broken bones
  • bruises or sprains
  • most drug reactions

Emergency care

Emergency care is for those illnesses or injuries that are life-threatening and has the highest cost. Locate your nearest hospital and always visit the nearest hospital in an emergency.

Seek emergency care for:
  • choking
  • trouble breathing
  • serious broken bones
  • unconsciousness
  • severe or unusual bleeding
  • suspected poisoning
  • suspected heart attack
  • suspected stroke
  • severe pain
  • prolonged or repeated seizures
  • convulsions